Informational Videos

Learn how to navigate the new website through video tutorials.

How Verify Your Email

We are introducing a new login process. Instead of logging in with your six-letter account code, you will soon use an email address to access your account.

How To Login (Trade Customers)

If you're already a TRADE customer, your account details have been securely transferred. To log in for the first time, you'll need to create a new password, following a few simple steps.

Login Troubleshooting (Trade Customers)

This video walks you through the simple steps to manually activate your account and log in for the first time. If you still cannot access your account or if you are unsure which email address is linked to your trade account, please contact our Customer Service team or assigned BDM for assistance.

Manage User Roles

There are three different user roles that customers can assign to an employee. Each of these will offer different access to data, features and how they can interact with the W&B website.

How To Manage Your Account

Learn how to view and manage your account details.

How To Create a Credit Request

Learn how to create a credit request for an order.